Question 1

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription anytime by visiting your Account page and clicking 'Manage Subscription'. This will take you to the billing portal where you can cancel. Your access will continue until the end of your billing period.

Question 2

How do I get a refund?

Accepted Answer

To request a refund, please contact our support team at support@sidehop.app with your order details. We typically process refund requests within 3-5 business days.

Question 3

How do coins work?

Accepted Answer

Coins are the in-app currency used to unlock story choices and generate new interactive content. Subscribers receive monthly coin drops, or you can purchase coins separately. Coins are spent when you make choices in stories or generate new video content.

Question 4

What is SideHop?

Accepted Answer

SideHop is an interactive AI storytelling platform where you can chat with AI-powered characters and shape your own narrative. Choose your own adventure in romance, fantasy, and other genres with stories that adapt to your choices.

Question 5

How do I start reading a story?

Accepted Answer

Browse our story collection on the homepage or explore by genre. Click on any story card to see the overview, then tap 'Start Reading' or 'Chat' to begin your interactive experience.

Question 6

Can I save my progress?

Accepted Answer

Yes! Your story progress is automatically saved to your account. You can continue any story from where you left off by visiting your 'My List' page or going directly to the story page.

Question 7

What subscription plans are available?

Accepted Answer

We offer monthly and annual subscription plans that include monthly coin drops, unlimited story access, and exclusive content. Visit the subscription page in your account settings to see current pricing and features.

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