Customer Support

Contact Support

Have questions or need help? Our support team is here to assist you.

support@sidehop.app

We typically respond within 24 hours

Manage Subscription

View your subscription details, update payment methods, or cancel your subscription.

Frequently Asked Questions

How do I cancel my subscription?

Click "Manage Subscription" above to access your billing portal where you can cancel anytime.

How do I get a refund?

Please contact our support team at support@sidehop.app with your order details.

How do coins work?

Coins are used to unlock story choices and generate new content. Subscribe for monthly coins.

What is SideHop?

SideHop is an interactive AI storytelling platform where you can chat with AI-powered characters and shape your own narrative.

How do I start reading a story?

Browse our story collection on the homepage or explore by genre. Click on any story to see the overview, then tap 'Start Reading' to begin.

Can I save my progress?

Yes! Your story progress is automatically saved to your account. Continue any story from your 'My List' page.

What subscription plans are available?

We offer monthly and annual subscription plans with coin drops, unlimited story access, and exclusive content. Visit your account settings for details.